KPI‘s
Indicator Panel
We design a Key Performance Indicator (KPI’s) Panel or Dashboard tailored to the needs of your company
SEGMENTATION OF THE SAMPLE BY MARKET (%)
COMPARISON OF VARIABLES/INDICATORS WORLDWIDE
ANNUAL EVOLUTION OF OPERATIONAL COSTS
INCOME PER GAS OR ENERGY SALES BY CATEGORY
«What is not measure cannot be improved».
Compare your Company and make decisions
Make strategic decisions quickly and easily, whenever and wherever you want .
Compare your Key Performance Indicators (KPI) with those of other companies with similar characteristics through a customized panel.
Improve the performance of your natural gas or electric power distribution company
INDICATORS
Access dozens of key indicators that measure the performance of the distribution company throughout the sector. Those indicators that allow you to compare your company with others.
CUSTOM DESIGN
The design of the KPI’s Panel or Dashboard will be elaborated according to the pertinent needs of your distribution company based on its current reality. This will make us be in permanent contact with you.
VERSATILE ACCESS
Access through our different platforms (computer or mobile device) where and when you want and visualize the Panel of your KPI’s compared to others in a fast and easy way.
DOWNLOAD GRAPHS AND TABLES
Download graphs and tables from the Panel or Dashboard that shows the evolution of your KPI’s, indicators that are elaborated since the first available data of each company. The oldest data? 1998.
Take a look at the key performance indicators! These and other indicators are the ones commonly used by distribution companies to monitor and compare with others in the sector, both in the same country and worldwide.
Income
- Average Commercial Rate
- Unit VAD per Customer
- Average Industrial Rate
- Unit VAD per m3 sold
- Average Residential Rate
- Unit VAD per MMBTU sold
- Average Total Rate
Assets
- Average Depreciation: Depreciation/Permanent Assets (%)
- Residual life
Expenditures
- OPEX Adjusted by Customers (Total)
- OPEX of Materials, Supplies and Others by Customer (Total)
- Adjusted OPEX per Km of network (Total)
- OPEX of Materials, Supplies and Others by Km of network (Total)
- OPEX Adjusted by MMm³ (Total)
- OPEX of Materials, Supplies and Others by MMm³ (Total)
Expenditures – ADM
- OPEX – ADM Adjusted by Customer
- OPEX of Materials, Supplies and Others by Customer (ADM)
- OPEX – ADM Adjusted by Km of network
- OPEX of Materials, Supplies and Others by Km of network (ADM)
- OPEX – ADM Adjusted by MMm³
- OPEX of Materials, Supplies and Others by MMm³ (ADM)
Expenditures – COM
- OPEX – COM Adjusted by Costumer
- OPEX of Materials, Supplies and Others by Customer (COM)
- OPEX – COM Adjusted by Km of network
- OPEX of Materials, Supplies and Others by Km of network (COM)
- OPEX – COM Adjusted by MMm³
- OPEX of Materials, Supplies and Others by MMm³ (COM)
Expenditures – O&M
- OPEX – O&M Adjusted by Customer
- OPEX of Materials, Supplies and Others by Customer (O&M)
- OPEX – O&M Adjusted by Km of network
- OPEX of Materials, Supplies and Others by Km of network (O&M)
- OPEX – O&M Adjusted by MMm³
- OPEX of Materials, Supplies and Others by MMm³ (O&M)
Physical Sales
- Average Monthly Commercial Consumption
- Commercial Sector Participation
- Average Annual Industrial Consumption
- Participation of the Industrial Sector
- Average Monthly Consumption
- Participation of the Residential Sector
- Average Monthly Residential Consumption
Customers
- Number of Customers
- Total Market
- Customers per Km of network
Employees
- Total Number of Employees every 10 Km of Network (Total)
- ADM Officials (%)
- Total Number of Employees per 1000 Customers (Total)
- Average Annual Salary (Company Cost)
- Equivalent Employees (3rd) per Own Employee
Indebtedness
- Leverage
Profitability
- ROE: Return on Equity
- RONA: Return on Net Assets
Quality
- Accidents due to the action of 3rd parties on the High-Pressure network per Km of High-Pressure network
- Maximum time for service reconnection
- Accidents per action of 3rd parties on the Medium-Low Pressure network per Km of Medium-Low Pressure network
- Minimum time to notify and cut off service
- Average delay in days to read and verify gas consumption on demand
- Percentage of emergencies attended to within the time period established by the regulator
- Maximum period for sending a second copy of the invoice at the user’s request
- Percentage of service notes attended on the scheduled day
- % of Claim Attention
- Claims by customer
- % of customers who cut off after waiting
- Claims for billing inconveniences every thousand customers
- Delay in office attention
- Customer Satisfaction
- Delayed telephone attention
- Average delay to turn off the gas
- Average delay for emergency care
- Average time delay to release the gas
- Emergency calls every 1000 customers
- Average time delay for leak testing
- Time delay for connection of high-pressure users
- Average delay to reconnect the gas
- Time delay for connection of Medium-Low pressure users
- Average time to repair grade two leaks
- Time delay for suspension and disconnection of the service at the user’s request
OPEX
- Costs associated with technical audits per 1000 customers
- Costs of security services per 1000 clients
- Costs associated with the area of supplies per 1000 customers
- Network and Regulatory plant maintenance costs per network KM
- Technical assistance costs per 1000 customers
- Marketing costs per 1000 customers
- Customer service costs per 1000 customers
- Meter operating costs per 1000 customers
- Technical training costs per O&M employee
- Network planning costs per 1000 customers
- Emergency costs per 1000 customers
- HR costs per employee
- Emergency Costs by Number of Emergency Calls
- IT costs per 1000 customers
- Billing costs per 1000 customers
- Costs of the quality area per own employee
- R&D costs per 1000 customers
- Cadastral area costs per network Km
- Engineering costs per network Km
- Legal costs per 1000 clients
- Asset management costs per network Km
- Call center costs per 1000 customers
- SCADA control room costs per network Km
- Call center costs per claim received
- SCADA control room costs per km2 of area served
- Gas Laboratory Costs per MMm3
- Meter reading costs per 1000 customers
- Financial costs per 1000 customers
CAPEX
- Commercial Meter Installation Cost
- Commercial branch costs per meter
- Industrial Meters Installation Cost
- Industrial branch costs per meter
- Residential Meter Installation Cost
- Residential branch costs per meter
- Cost of a new meter of polyethylene network
- Commercial customer reconnection costs
- Average Unit Cost of Meter + Residential Regulator
- Residential customers reconnection costs
Other Products Combined with the KPI’s Panel :
DESIGN YOUR INDICATORS
«The digital inf. is the new oil of the 21st century»
With the new tool, explore and work with the KPI indicators of your interest, accessing the most complete database on the web with more than 100 time series of more than 90 natural gas and electricity distribution companies from 10 different countries around the world.
COMPARATIVE EFFICIENCY RANKING
«With data and knowledge and with them the power»
Take part in the 6th International Benchmarking Study of Natural Gas and Electricity Distribution and discover where your company is inserted in the ranking of efficiencies in relation to the others